If you have any concerns about the service or care that you receive from St Mary Surgery, please ask to speak to the Practice Manager. She will make every effort to see you immediately however this may not always be possible therefore an appointment may be made for you to speak to her within 24 hours.
Formal complaints must be made in writing & addressed to the Practice Manager who will then deal with your complaint in line with our Complaints Procedure.
We strive to give our patients & families the best service possible and we welcome any comments or suggestions. There is a box on Reception for you to put any comments/suggestions in writing.