If you have any concerns about the service or care that you receive from St Mary Surgery, please ask to speak to the Practice Manager or Assistant Practice Manager. They will make every effort to see you immediately, however this may not always be possible. In this instance our Receptionists will take details from you and pass onto the Practice Managers. They will then contact you as soon as possible to discuss your concerns. We hope that any concerns can be dealt with when you speak to the Practice Managers.
We strive to give our patients & families the best service possible and we welcome any comments or suggestions. There is a box on Reception for you to put any comments/suggestions in writing.
Please see our Complaints procedure leaflet for further information:
St Mary's Surgery complaints procedure patient leaflet (DOCX, 571KB)